Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a one–hour response warranty for each trouble ticket or email that you send to our client care team. We will quickly reply to all general inquiries and forward right away the matter to our server administrators if any further assistance is required. If you make use of the Admin Services package, we’ll perform any of the included server administration services at a time that has been agreed upon preliminary.
A First–Class Technical Support Service
- We will be at your disposal twenty–four–seven to answer any enquiries that you may have about our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need assistance tackling server management tasks, take a look at our Admin Services package, which includes data backup space, Operating System updates every week, server monitoring and rebooting services, plus installation and troubleshooting procedures.
A User–Friendly Help Section
Every Linux dedicated hosting server is fitted out with our free–of–charge Site Control Panel, which features a fully detailed knowledgebase and a selection of educational video tutorials. Whenever you require help working with the Site Control Panel, just push the Help or Videos buttons in the upper right corner.