One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and exactly how you, as the customer, can benefit from it.
If you ever experience a problem with your site and are unable to rectify it, ask the respective hosting provider’s technical support staff to help you get the website back online. A fast solution would be the perfect scenario, but a lot of hosting companies answer within twenty four hours or even more, especially if you’re doing business with a reseller. Even if your problem can be solved swiftly, your site may not function correctly or may not be available at all for a lengthy time period, so you may lose potential customers because it’s extremely unlikely that anyone will be willing to return to a website that’s inoperational. Having said that, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely manner. If a script update does not proceed smoothly or if you erase something unintentionally, for instance, the website must be fixed speedily so as to prevent lengthened downtime.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum response time for any customer support ticket that you submit or any email that you write is just 60 minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your problem or query might be, we will help you out instantaneously and will provide you with the required information to troubleshoot any problem with your sites. The real reaction time typically does not exceed 15 to 20 minutes, which implies that you can forget about waiting for hours and hours on end to get a problem solved or even worse – waiting around one whole day only to get a reply that more information is required whilst nothing’s fixed. We’ll give you assistance in a jiffy purely because we know how priceless time can be in the dynamic digital realm. The 1-hour response time guarantee is valid for any billing or technical question that you may have related to our Linux website hosting.