A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It's a very efficient way to receive some info about the website hosting services or get some problem resolved since you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes any time you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue in question. Furthermore, you're able to join a live chat room from any kind of computer which is connected to the Internet, avoiding the phone rates that you'll have to pay in case you are calling to a different country.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, our company provides live chat support as well. You're able to contact us every single day, including weekends and holidays, and we can give you more details about the Linux website hosting that we provide in case you are not a customer yet, or about general and billing questions if you already have a user profile. Although for solely tech matters you will need to open a ticket to the tech support team, as such matters need more time to be taken care of, you can still get in touch with us on the live chat for some tech information. To give you an example, we will assist you to set up an e-mail address in your email client or troubleshoot various issues, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.