There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find no matter which company you select is a ticketing system. This is the easiest correspondence medium for several reasons. In case no client service staff member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. On top of that, you can copy & paste extensive pieces of information without worrying about typographical errors, and if a certain problem needs more time to be solved or a number of replies must be exchanged, all the info will be in the exact same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which implies that if you need to supply info or to follow instructions, you will need to use at least two different systems and this number may grow if you desire to manage a handful of domains. On top of that, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Website Hosting

Our Linux website hosting come with an integrated ticketing system, which is an essential part of our in-house created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia enables you to manage everything associated with the hosting service itself in one place – payments, web files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different interfaces. In case you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks of the mouse without having to log out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a variety of articles, which will supply you with additional information and which may help you solve any particular problem even before you send a ticket. We guarantee a ticket response time of no more than one hour, even in case it’s a weekend or a legal holiday.